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Dreamz Casino Terms and Conditions

Welcome to Dreamz Casino. These Terms and Conditions govern your access to and use of our website, games, and all related services. By registering an account or using any part of our platform, you agree to be bound by the terms set out below. We encourage you to read this document carefully before proceeding. Our services are operated by N1 Interactive Ltd, a company licensed by the Malta Gaming Authority under licence number MGA/B2C/394/2017. If you have any questions, please contact us at hey@Dreamz Casino.com or via our 24/7 live chat.

1. Eligibility and Account Registration

At Dreamz Casino, we require all players to meet strict eligibility criteria before registering an account. You must be at least 18 years of age, or the minimum legal gambling age applicable in your jurisdiction — whichever is greater. By creating an account, you confirm that you meet these requirements and that the information you provide is accurate, complete and up to date.

  • Only one account per person, household address, email address, telephone number, IP address, payment method, linked e-wallet, mobile device or computer is permitted.
  • Accounts may not be registered or maintained by a politically exposed person (PEP), a head of an international organisation (HIO), or any family member or close associate of such persons.
  • You must not be located in or a resident of any Restricted Territory at the time of registration or during use of our services.
  • We reserve the right to refuse registration or close accounts that do not comply with our eligibility requirements.

2. Restricted Territories

Here at Dreamz Casino, we are unable to offer our services to players located in certain jurisdictions. Our Restricted Territories include, but are not limited to: the United States and its overseas territories (including American Samoa, Guam, Northern Mariana Islands, Puerto Rico and U.S. Virgin Islands), Bulgaria, Malta, Lithuania, Curaçao, Aruba, North Korea, Iran, Myanmar, Yemen, Zimbabwe, South Sudan, Afghanistan, Cuba, Iraq, Côte d'Ivoire, Liberia, Libya, Sudan, Syria, French Polynesia, New Caledonia, Sint Maarten, St. Barthélemy, St. Martin, St. Pierre & Miquelon, Wallis & Futuna, French Guiana, Guadeloupe, Martinique and U.S. Outlying Islands.

Any funds deposited by a person located in a Restricted Territory — whether permanently or temporarily — are considered forfeit and will not be returned. It is your responsibility to ensure that online gambling is legal in your jurisdiction before using our services.

3. Identity Verification (KYC)

We at Dreamz Casino are required by law to verify the identity and source of funds of all players. Our verification process is automated and typically takes from a few minutes to one hour. Where additional documentation is required, or where submitted documents are incomplete or incorrect, the process may take longer.

Documents we require include:

  • Front and back photographs of a valid government-issued ID, driving licence or passport, plus a selfie holding the document.
  • A bank statement or utility bill issued within the past 90 days as proof of address.

We may request additional documentation at any time to satisfy our identity, source-of-funds or anti-money laundering obligations. Withdrawals may be delayed or suspended until verification is completed to our satisfaction.

4. Deposits and Withdrawals

4.1 Deposits

Our Dreamz Casino platform supports a range of deposit methods including Visa, Mastercard, Apple Pay, Google Pay, Klarna, Instant Banking, bank transfer from a verified account, reloadable prepaid cards verified as non-transferable, and cryptocurrency (Bitcoin). The minimum deposit amount is 20 EUR or currency equivalent. We do not guarantee that all payment methods will be available at all times, and methods may be added, removed or amended without prior notice.

Payment methods belonging or registered to a third party may not be used. Any deposit made in breach of this rule is invalid, and any winnings arising from such a deposit are void and subject to forfeit.

4.2 Withdrawals

At Dreamz Casino, withdrawals are processed by default via the same payment method used for the deposit, on a "first in, first out" basis. Where this is not possible, or where an alternative method is requested, additional documentation may be required to prove legal ownership of the requested method. The minimum withdrawal amount is 20 EUR.

Our default withdrawal limits are as follows:

  • Daily: 5,000 EUR (or currency equivalent)
  • Weekly: 7,500 EUR (or currency equivalent)
  • Monthly: 15,000 EUR (or currency equivalent)

Withdrawals are usually instant. Where a manual review is required, processing may take up to 24 hours on our side. Once approved, funds are credited within 5 business days depending on your bank's policy. There are no withdrawal commissions if the deposited amount has been wagered at least once. Where deposits have not been committed to gameplay prior to a withdrawal request, a charge covering our reasonable processing costs may be deducted.

4.3 Profit Caps

We apply a maximum cumulative profit cap on all casino games, excluding progressive jackpot wins, within any rolling 24-hour window:

  • VIP users: 100,000 EUR
  • High tier users: 50,000 EUR
  • Medium tier users: 20,000 EUR
  • Standard users: 5,000 EUR

Any bet that would take profit over the applicable cap is paid out up to the cap. Any excess profit may be voided at our discretion.

5. Bonuses and Promotions

Our Dreamz Casino bonus offers are subject to specific terms, including wagering requirements, time limits and maximum stake rules. Key conditions that apply to all bonus offers unless otherwise stated include:

  • Welcome offer bonuses carry a wagering requirement of x35.
  • The maximum stake permitted while a welcome offer is active is 5 EUR per round, including real-money bets placed while the bonus is pending.
  • The maximum win from a deposit bonus is 2,500 EUR or currency equivalent, unless otherwise specified.
  • Bonus funds must be used within 7 days of receipt; otherwise they will be removed from your account.
  • Each offer is valid once per customer, computer, IP address and household.
  • Requesting a withdrawal before completing wagering forfeits all active bonuses and any unused or unclaimed free spins.

5.1 Wagering Contributions by Game Type

At Dreamz, we apply the following wagering contribution rates:

  • Slots: 100%
  • Game Shows, Crash and Scratch cards: 50%
  • Roulette: 20%
  • Dice Games: 0%
  • All other games: 10%

Only bets made with bonus funds contribute to wagering requirements. Real-money bets do not count. When a balance contains both real money and bonus funds, real money is used first. Bonus funds below 0.10 EUR are considered lost and automatically removed. The maximum win from free spins and money bonuses is 25x the total bonus value. Winnings from no-deposit bonuses may not exceed 10 EUR.

5.2 Promotions

We at Dreamz Casino regularly offer a range of exciting promotions, including:

  • Dreamz Jackpots — featuring a Mega Jackpot seeding at 6,000,000 EUR.
  • Weekly Cashback — 10% cashback on net losses from the previous week's slots play, with no wagering requirements and no minimum or maximum bet restrictions (x1 wagering applies under default terms).
  • Drops & Wins — a 30,000,000 EUR prize pool with daily cash prizes and weekly tournaments; prizes carry no wagering requirements.
  • Non-Stop Drops & Races — Playson selected games with a 10,000,000 EUR prize pool.
  • Spinoleague — participating slots competition with a 12,000,000 EUR prize pool.
  • World Championship Tournaments — football-themed leaderboard promotions.

6. Games and Fairness

Our Dreamz Casino games are supplied by leading third-party developers including Play'n GO, Pragmatic Play, Hacksaw Gaming, Big Time Gaming, Red Tiger, Thunderkick, Spribe and many others. All games are tested and certified by independent testing laboratories for fairness, RNG accuracy and return-to-player percentages. We have no control over the technical operation of third-party games and accept no liability for any bug, error or defect causing a deviation from stated RNG or RTP standards. In any dispute, the records held on our servers are considered the final authority.

7. Responsible Gambling

We are committed to promoting responsible gambling across all Dreamz Casino games and services. We offer a range of tools to help you stay in control, including deposit limits, session time limits and self-exclusion. Self-exclusion can be requested by email and will be actioned within 24 hours. A permanent self-exclusion results in the permanent closure of your account; any funds remaining in the account at that point are forfeited.

Our brands are operated independently. A self-exclusion request must be submitted separately to each brand's customer support, or you may instruct one brand to apply exclusion across all brands simultaneously.

8. Dormant Accounts

At Dreamz Casino, an account that has shown no bet activity for 180 consecutive days will be classified as dormant. Once classified as dormant, a maintenance fee of 10% of the remaining balance per month may be deducted. This continues until the balance falls to 10 EUR or less, at which point the remaining funds may be forfeited. We will provide at least 30 days' advance notice by email before any deductions begin. Accounts blocked for incomplete KYC or source-of-funds verification for 180 days may also be classified as dormant.

9. Security of Funds

We hold deposited player funds separately from our operational funds. However, in the event of insolvency, we provide no guarantee that these funds would be treated as separate assets or returned to players. Where access to an account is restricted due to suspected fraudulent, unlawful or improper activity, we are not obliged to return any balance, and such funds are considered forfeit.

10. Complaints and Dispute Resolution

If you have a complaint, please contact our customer support team via live chat or email at hey@Dreamz Casino.com. We are available 24/7 to assist. Unresolved complaints may be escalated to our compliance department. We are committed to resolving all disputes within 90 days. If a resolution cannot be reached, you may refer your complaint to the Malta Gaming Authority as our licensing regulator.

11. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. Where changes are material, we will provide reasonable notice. Your continued use of our services following any such changes constitutes acceptance of the updated terms. These Terms and Conditions were last updated on 16.06.2026. The English version of all terms and bonus conditions constitutes the full legal authority and prevails over any translation.

Content updated: July 24, 2026